VoxAltis – Privacy Policy

Last updated: 1-1-26

1. Introduction

This Privacy Policy explains how VoxAltis (“VoxAltis”, “we”, “us”, “our”) collects, uses, stores, protects, and discloses personal data when you access or use the VoxAltis website, platform, applications, interfaces, or any associated services (collectively, the “Service”).

VoxAltis is committed to respecting user privacy and handling personal data responsibly, transparently, and in accordance with applicable data protection laws, including but not limited to:

  • The UK General Data Protection Regulation (UK GDPR)
  • The EU General Data Protection Regulation (EU GDPR)
  • The Data Protection Act 2018
  • Other applicable international privacy and data protection laws

This Privacy Policy applies to all users of the Service, whether registered or unregistered.

2. Controller Information

For the purposes of applicable data protection law, VoxAltis acts as the data controller in respect of personal data processed through the Service.

If you have any questions about this Privacy Policy or our data practices, you may contact us using the contact details provided on the VoxAltis website.

3. Scope of This Policy

This Privacy Policy governs personal data collected:

  • When you visit the VoxAltis website
  • When you register for or use the Service
  • When you interact with AI-generated content
  • When you make payments or donations
  • When you contact us

It does not apply to third-party websites, services, or platforms that may be linked to or referenced by VoxAltis.

4. Core Privacy Principles

VoxAltis operates under the following foundational principles:

  • We collect only what is necessary
  • We use data only for legitimate purposes
  • We do not sell, rent, trade, or monetise user data
  • We prioritise privacy by design and by default
  • We respect user autonomy and confidentiality

5. Personal Data We Collect

Depending on how you use the Service, we may collect the following categories of personal data.

5.1 Information You Provide Directly

This may include:

  • Name or chosen display name
  • Email address
  • Account login credentials
  • Payment-related identifiers (processed via third parties)
  • Communications you send to us
  • Voluntary information submitted during interactions

You are not required to provide sensitive personal information to use the Service.

5.2 User-Submitted Content

When you interact with VoxAltis, you may submit text, questions, reflections, or prompts.

These inputs may contain personal data depending on what you choose to share.

You remain in control of what you disclose.

5.3 Technical and Usage Information

We may automatically collect limited technical data, including:

  • IP address
  • Device type and browser information
  • Operating system
  • General location (country or region level)
  • Session duration and interaction patterns

This data is used solely for security, performance, and operational integrity.

6. Sensitive Personal Data

VoxAltis does not intentionally request or require sensitive personal data, including:

  • Medical or health records
  • Mental health diagnoses
  • Religious affiliation
  • Political beliefs
  • Biometric or genetic data

If users voluntarily include such information in submissions, it is processed strictly in accordance with this Privacy Policy and applicable law.

7. How We Use Personal Data

We process personal data only where there is a lawful basis to do so.

Purposes include:

  • Providing and operating the Service
  • Enabling account access and authentication
  • Processing payments and donations
  • Responding to user enquiries
  • Maintaining platform security
  • Improving Service performance and reliability
  • Complying with legal obligations

We do not use personal data for behavioural advertising or profiling.

8. Lawful Bases for Processing

Depending on context, VoxAltis relies on one or more of the following lawful bases:

  • Consent – where you choose to provide information
  • Contractual necessity – to provide the Service
  • Legitimate interests – limited to security, fraud prevention, and platform stability
  • Legal obligation – where required by law

9. Artificial Intelligence and Data Processing

VoxAltis uses artificial intelligence systems to generate responses.

User inputs may be processed temporarily to generate outputs.

We design the Service to:

  • Minimise data retention
  • Avoid unnecessary storage of personal reflections
  • Prevent use of data for advertising or resale
  • AI processing is automated and does not involve human review unless required for safety or legal compliance.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.

Retention periods vary depending on:

  • Account status
  • Legal obligations
  • Security requirements

When data is no longer required, it is securely deleted or anonymised.

11. No Sale or Monetisation of Data

VoxAltis does not sell, rent, lease, trade, license, or otherwise monetise personal data under any circumstances.

We do not:

  • Operate a data brokerage model
  • Permit advertising networks access to user data
  • Allow third parties to profile users
  • Exchange data for commercial benefit

This principle is fundamental to VoxAltis.

12. Data Sharing and Third Parties

We share personal data only in limited circumstances:

12.1 Service Providers

We may engage trusted third-party providers for:

  • Payment processing
  • Hosting and infrastructure
  • Security monitoring

These providers act under strict contractual obligations and may process data only on our instructions.

12.2 Legal Requirements

We may disclose data where required to do so by law, court order, or regulatory authority.

We do not voluntarily disclose data to third parties.

13. International Data Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Equivalent legal protections

14. Security Measures

We implement appropriate technical and organisational measures to protect personal data, including:

  • Encryption where appropriate
  • Access controls
  • Secure hosting environments
  • Regular security assessments

No system is completely secure, but we take reasonable steps to minimise risk.

15. User Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

Requests may be subject to legal limitations.

16. Children’s Privacy

VoxAltis is not intended for use by individuals under 18 years of age.

We do not knowingly collect personal data from children.

17. Cookies and Tracking

VoxAltis uses limited cookies or similar technologies for:

  • Essential functionality
  • Security
  • Performance optimisation
  • We do not use third-party advertising cookies.
  • Further details are provided in our Cookie Policy, where applicable.
  • 18. Third-Party Links
  • The Service may reference or link to external websites.

We are not responsible for the privacy practices of third parties.

19. Changes to This Policy

We may update this Privacy Policy from time to time.

Material changes will be posted on the website.

Continued use of the Service constitutes acceptance of the revised Policy.

20. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

21. Contact

If you have questions or concerns about this Privacy Policy or your personal data, please contact us via the details provided on the VoxAltis website.

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